📞 Get In Touch

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Speak with our compassionate care team today. Free consultations available to discuss your care needs and answer all your questions.

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Our Office

Terriers Retreat, Woods Road
Ford End, Chelmsford
Essex CM3 1LJ
United Kingdom

Phone

0124 5823 377

Available 24/7 for emergencies

Email

info@aionhcss.com

We respond within 24 hours

Office Hours

Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
Sunday: Emergency calls only

24/7 Emergency Support Available

Free Consultation

We offer a completely free, no-obligation consultation to discuss your care needs and how we can help.

  • Assessment of care needs
  • Discussion of suitable services
  • Explanation of our approach
  • Answers to all your questions
  • No pressure or commitment

Areas We Serve

We provide home care and supported living services across Essex and the East of England from our base in Chelmsford.

Chelmsford

Our home base where we maintain strong community connections and provide comprehensive local services with deep understanding of the area.

Essex County

Wide coverage across Essex including Chelmsford, Maldon, Braintree, Colchester, and surrounding towns and rural communities.

East of England

Extending our services across the wider East of England region, ensuring more families have access to quality home care and support.

We provide services within a 90-mile radius of our office in Ford End, Chelmsford. If you're unsure whether we cover your area, please don't hesitate to contact us.

Call to Check Your Area

How to Get Started

Our simple process to get you the care and support you need.

1. Contact Us

Call, email, or fill out our contact form to express your interest in our services. We'll arrange a time that suits you for an initial conversation.

2. Free Consultation

We visit you in your home for a free, no-obligation consultation to understand your needs, preferences, and circumstances in detail.

3. Care Plan

Based on our assessment, we create a personalized care plan and provide a detailed quote with no hidden costs or surprises.

4. Care Begins

If you're happy with our proposal, we match you with a carefully selected care worker and begin delivering your personalized care service.

Need Care Urgently?

We understand that care needs can arise suddenly. If you need support urgently, please call us directly and we'll do our best to arrange care as quickly as possible.

Call Now: 0124 5823 377 Email Us

Frequently Asked Questions

Common questions about our services and how we can help.

How quickly can care start?

We can typically arrange care within 24-48 hours for urgent situations, or within a few days for planned care arrangements. We'll work with you to meet your timeline.

Are your care workers DBS checked?

Yes, all our care workers undergo thorough DBS (Disclosure and Barring Service) checks and comprehensive background screening before joining our team.

What if I don't get on with my care worker?

We carefully match care workers to clients, but if the match isn't right, we'll arrange a different care worker who better suits your personality and needs.

Do you provide care at weekends?

Yes, we provide care 7 days a week, including weekends and bank holidays, to ensure consistent support when you need it.

How much does care cost?

Care costs vary depending on your specific needs and the level of support required. We provide transparent, detailed quotes with no hidden costs. Contact us for a free assessment and personalized quote.

Can you help with funding information?

Yes, we can provide information about funding options including local authority funding, direct payments, and private funding options to help make care more affordable.

Do you cover my area?

We provide services within a 90-mile radius of our Chelmsford office. If you're unsure whether we cover your area, please call us to check.

What happens in an emergency?

We provide 24/7 emergency support. If you have an emergency or urgent care need outside office hours, you can reach us on our emergency line.